The C Framework
The “C” in The C Practice represents both our values and our way of working. This framework shapes how we think, how we work, and how we support change.
The C Practice is committed to providing high-quality, compassionate, and professional occupational therapy services.
Feedback is welcomed and viewed as an opportunity to learn, improve, and maintain high standards of practice.
The aim is to address concerns promptly, fairly, and respectfully.
If you are unhappy with any aspect of the service provided by The C Practice, you are encouraged to raise your concern as soon as possible.
Many concerns can be resolved through open discussion and clarification.
Concerns may relate to:
Where possible, concerns should first be raised directly with The C Practice.
Concerns may be submitted by email to:
info@thecpractice.com
Please include:
The C Practice will aim to respond promptly and work collaboratively towards resolution wherever possible.
If a concern cannot be resolved informally, a formal complaint may be submitted in writing.
The complaint should include:
The C Practice will
Where appropriate, The C Practice may seek advice from professional advisors, insurers, supervisors, legal advisors, or relevant professional bodies to ensure concerns are managed fairly and appropriately.
Every effort will be made to respond within 20 working days. Where additional time is required, you will be informed and provided with an updated timeframe.
The C Practice is committed to maintaining professional standards and accountability.
Services are delivered by a CORU Registered and HCPC Registered Occupational Therapist.
If you remain dissatisfied following completion of The C Practice complaints process, you may seek advice from the relevant professional regulator where appropriate.
Complaints, concerns, and feedback are reviewed to support reflection, learning, and continuous improvement within The C Practice.
This procedure will be reviewed periodically and updated as required.
The C Practice
Occupational Therapy Grounded in Compassion, Connection & Co-Regulation
Document Version: 1.0
Date Issued: 15.06.2026
Review Date: June 2027
The “C” in The C Practice represents both our values and our way of working. This framework shapes how we think, how we work, and how we support change.
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