The C Framework
The “C” in The C Practice represents both our values and our way of working. This framework shapes how we think, how we work, and how we support change.
Services are delivered under The C Practice brand. The legal entity responsible for service delivery, invoicing and contracting will be identified at the point of booking and/or invoicing.
These Terms and Conditions apply to services provided by The C Practice. Clients will be given access to the current Terms and Conditions as part of the booking and onboarding process. By booking, paying for, attending, or otherwise engaging with services, clients confirm acceptance of the Terms and Conditions applicable to that service.
The C Practice provides occupational therapy services including, but not limited to:
Services are tailored to the individual child, young person, family, organisation, professional referral question, and the information already available. Consultation may be a complete piece of Occupational Therapy input in itself and does not automatically lead to formal assessment.
Payment arrangements vary according to the service booked and will be provided when an appointment or service is arranged.
Payment may be made by:
Consultations
Payment is required prior to the appointment unless alternative arrangements have been agreed in advance.
Online Services
Where services are delivered online, clients are responsible for ensuring access to an appropriate device, internet connection, and private environment. The C Practice cannot be held responsible for interruptions caused by technical difficulties outside its control.
Assessment
Where a formal Occupational Therapy assessment is recommended, families will be provided with information about the proposed assessment pathway, what it is likely to involve, the associated fee, and payment arrangements before deciding whether to proceed.
Where a Full Online Consultation forms the first component of an agreed assessment pathway, the consultation fee will be included within the total assessment fee, as confirmed at the time the assessment pathway is agreed.
Payment for the assessment pathway is required in accordance with the arrangements provided before assessment work proceeds, unless an alternative payment arrangement has been agreed in advance.
Ongoing Occupational Therapy
Payment is required before or on the day of the appointment unless alternative arrangements have been agreed in advance.
Outstanding balances may result in services being paused until payment is received.
The person booking or engaging services confirms that they have legal authority to consent to Occupational Therapy services on behalf of the child or young person. Where parental responsibility is shared, it is the responsibility of the person booking services to ensure that any necessary consent has been obtained.
Consultations are designed to explore strengths, participation, current concerns, environments, and support needs. Consultation may provide guidance and recommendations in itself, or may help clarify whether further Occupational Therapy assessment or ongoing support would be useful.
Recommendations made during consultations represent professional opinion based on the information available at the time.
A consultation does not constitute a formal Occupational Therapy assessment unless this is specifically agreed as part of an assessment pathway.
Where a written professional summary is included in the service booked, the summary will reflect the information discussed, recommendations made, and agreed next steps. It is not a formal assessment report unless specifically stated.
Assessment at The C Practice is flexible, individualised and proportionate to the questions being explored. Not every child or young person requires a formal Occupational Therapy assessment.
Where assessment is indicated, it is designed to develop a clearer understanding of the child or young person's strengths, needs and participation in everyday life. The assessment process is shaped around the questions being explored and the information already available, rather than applying the same assessment process to every child.
Focused Assessment
A Focused Assessment is designed to explore one or two clearly defined areas or questions relating to participation or development. It provides depth around a defined set of questions and is not a reduced version of a Comprehensive Assessment.
Comprehensive Assessment
A Comprehensive Assessment is designed for children and young people where questions span multiple areas of participation and development and a broader Occupational Therapy understanding is required.
Depending on the questions being explored, assessment may include:
The specific assessment activities included will be guided by the questions being explored and the information gathered throughout the assessment process.
If information gathered during assessment suggests that the scope of assessment needs to change, this will be discussed with the family, including any additional costs, before further assessment is undertaken.
Where a new assessment question emerges following previous involvement, further consultation or a new assessment recommendation may be required.
Ongoing Occupational Therapy may be appropriate following consultation or assessment, or where sufficient assessment and information are already available.
Support is collaborative, individualised and guided by the strengths, goals and participation priorities of the child or young person and those supporting them. The frequency and duration of input will vary according to individual needs and may include regular sessions, a shorter period of targeted input, periodic review, environmental recommendations, or collaborative work across relevant settings.
Reports, recommendations, supporting letters, professional summaries and professional opinions are prepared for the purpose requested and based on information available at the time of writing.
Clients may share reports with relevant professionals, schools, healthcare providers and agencies involved in supporting the child or young person. Reports may not be altered, edited, reproduced in part, or presented in a misleading manner without written permission from The C Practice.
Reports and professional opinions should not be interpreted as a guarantee of specific outcomes.
Reports are prepared for the stated purpose and intended recipient(s).
Communication with schools, early-years settings, healthcare professionals and other agencies will only occur with appropriate consent unless there is a safeguarding or legal requirement to share information.
Additional charges may apply for meetings, visits, record reviews and professional liaison where these are outside the scope of an agreed consultation, assessment or ongoing Occupational Therapy service. Any applicable charges will be discussed in advance.
Consultations
Assessment
Ongoing Occupational Therapy
The C Practice operates a confidential service.
Information will not normally be shared without consent except where:
The C Practice has a professional and legal duty to act where there are concerns regarding the safety or welfare of a child, young person or vulnerable individual.
Safeguarding concerns may require information to be shared with relevant agencies without prior consent.
The C Practice is committed to protecting personal information and complying with applicable data protection legislation, including GDPR and UK GDPR where relevant.
Further information about the collection, use, storage and sharing of personal information is available in The C Practice Privacy Notice.
Clients may end services at any time.
The C Practice may discontinue services where:
Any outstanding fees remain payable.
The C Practice aims to provide a high-quality service.
If concerns arise, clients are encouraged to raise them directly in the first instance.
The Complaints Policy is available through The C Practice website and on request.
Clients will be given access to these Terms and Conditions as part of the booking and onboarding process. Booking, payment for, attendance at, or continued engagement with services provided by The C Practice constitutes acceptance of the Terms and Conditions applicable at that time.
Where a Client Details & Consent Form is completed, the form provides an additional record that the client has been given access to the Terms and Conditions and relevant service information.
These Terms and Conditions shall be governed by the laws applicable to the legal entity identified at the point of booking and/or invoicing.
The C Practice
Occupational Therapy Grounded in Compassion, Connection & Co-Regulation
Document Version: 1.1
Date Issued: 15.09.2026
Review Date: September 2027
The “C” in The C Practice represents both our values and our way of working. This framework shapes how we think, how we work, and how we support change.
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